Frequently Asked Questions
Everything you need to know about your Shackleton experience.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate is applied at checkout. Delivery typically takes 3-5 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided items are in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, quality and ethics are at our core. We use GOTS-certified organic cotton and recycled synthetic fibers to ensure our fashion footprint is as light as possible without compromising on durability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the perfect fit. If you are between sizes, we suggest sizing up.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal where you can monitor your package's journey to your doorstep.